Terms of purchase
Terms of purchase and security
These terms apply to Shop in Lapland C&G AB (hereinafter referred to as Shop in Lapland) and products sold through the company's e-commerce site www.shopinlapland.com
1. Company information
Legal name: Shop in Lapland C&G AB
Organization number: 559083-8933
Address: Shop in Lapland C&G AB, Citronvägen 13C, 961 48 Boden
Visiting and return address: Shop in Lapland C&G AB, Stationsgatan 10, 961 61 Boden
2. Contact information
Email: info@shopinlapland.com
Phone 070-690 58 09
3. Availability and response time
Questions regarding the right of withdrawal, complaints, guarantees and purchases and orders are answered by our customer service no later than 48 hours from the time the request is received. If the question cannot be answered within 48 hours, we will inform you as a consumer of the reason for the delay and when the question will be answered.
4. Terms of purchase
Payment methods within Sweden: Swish, Klarna, Card payment via Stripe
Payment methods outside Sweden: Paypal, Card payment via Stripe
Terms of purchase for invoice purchases according to Klarna.
5. Delivery method
Postnord. Delivery of ordered goods/artwork takes place within the number of days/weeks stated for each product. When you shop, you also approve the delivery method we have chosen for your item/your combined items, where the total weight and total value of the shipment also determine what type of delivery it will be.
6. Unclaimed packages
A package is not picked up from a Postnord delivery point will be charged the shipping cost and an administrative fee of SEK 185. Not redeeming the shipment is therefore not a way to exercise the right of withdrawal.
7. Follow recommendations
Shop in Lapland undertakes to follow the general recommendations issued by the consumer authority in each Nordic country (Swedish Consumer Agency). https://www.hallakonsument.se/lagar/e-handelslagen/
Shop in Lapland also undertakes to follow the rulings in specific customer matters issued by impartial authorities in each country (the General Complaints Board in Sweden). http://www.arn.se/
8. Sales to minors
Shop in Lapland does not sell products to minors (under the age of 18) without the permission of a guardian.
9. Product features
Shop in Lapland informs the consumer about the properties of the products. The product's characteristics and price are clearly described and are available before the purchase is completed on the website. It is also clear in cases where the product can not be used in any country that Shop in Lapland intends to sell to.
10. Price information
The price is shown including all costs and fees that can be directly attributed to the product. Costs that cannot be attributed to the individual product are not included in the price per product (eg shipping). The product price is binding for Shop in Lapland, unless the consumer realized or should have realized that the price information was unreasonable or incorrect.
11. Total cost
Any extra costs in addition to the price of the item, such as shipping or payment fees, are stated. Before the purchase is completed, the total price is stated. The total price includes all shipping costs, payment fees and other costs that can not be directly attributed to the product.
12. Delivery time
At the time of purchase, the consumer is informed of the expected delivery time for each product from the time the order is placed. In cases where Shop in Lapland cannot deliver what is ordered within the expected delivery time, Shop in Lapland immediately informs the consumer of the new delivery time, and clarifies the reason for the delay. Unless otherwise agreed, delivery of the product must take place no later than 30 days after ordering. If Shop in Lapland does not deliver the product on time, the consumer has the right under the Swedish Consumer Purchase Act to;
- Cancel the purchase
- Stick to the purchase and demand that Shop in Lapland complete the purchase. In exceptional cases, there may be obstacles that prevent Shop in Lapland from completing the transaction
- Canceling the purchase if the delay cost is of significant importance to the consumer
- Withhold part of the payment
- Claim damages from Shop in Lapland for costs caused by the delay, unless Shop in Lapland can show that the delay was beyond their control.
13. Right of withdrawal and exchanges
The right of withdrawal for the consumer is 30 days and is counted from the day we deliver the goods from us.
The right of withdrawal does not apply
- Customized products
- If the product is not in original condition.
The consumer has the right to choose the contact route for notification that he regrets the purchase.
If you need to exchange your item, for example to a different size, you can order the item again at shopinlapland.com and return the item you have at home within the right of withdrawal period (see above).
Procedure for returns:
Pack the item well and send it to the address below, stating the following:
1. Order number
2. Reason why you are returning it
3. Your name and telephone number
Provided the item is unused, we will credit the cost of it.
Return address:
Shop in Lapland
Stationsgatan 10
961 61 Boden
14. Refund
If the purchase is canceled before the day when the withdrawal period expires, the consumer has the right to recover the full amount for the purchase of the product.
- The refund applies to all services and costs that the consumer agreed upon in connection with the purchase (does not apply to the return cost).
- Refunds will be made no later than 30 days after Shop in Lapland has received the product in return.
- Return costs as a result of the right of withdrawal (shipping and other fees such as customs to send the item back to Shop in Lapland) must be paid by the consumer.
15. Complaints/Defects in the product
Shop in Lapland follows Swedish rules regarding complaints, which means a 3-year right to make a complaint.
- The consumer has the right to cancel the purchase of a product if the product's properties do not correspond to what has been agreed.
Procedure for making a complaint:
Email info@shopinlapland.com and include the following:
1. Order number
2. Reason why you want to complain about the product
3. Your name and telephone number
4. Picture of the product showing the reason for the complaint.
We will then review the matter and get back to you regarding your complaint.
Procedure for approved complaints:
Pack the item well and send it to the address below, stating the following:
1. Order number
2. Your name and phone number
Return address:
Shop in Lapland
Stationsgatan 10
961 61 Boden
16. Transport damage
The consumer shall not be required to bear costs caused by transport damage when Shop in Lapland has sent the product.
- If the consumer is to return a product, Shop in Lapland must, if necessary, inform about how the product is to be packaged.
- If the consumer has clearly failed to follow instructions or packaged the products incorrectly, it is possible for Shop in Lapland to demand compensation.
- In the event of defective packaging, the person who sends the product cannot claim compensation in the event of transport damage.
Transport-damaged products must be reported no later than 5 days after delivery by the party who received the product and notify the other party in cases where compensation is required.
17. Return costs
- The consumer must pay any return costs in cases where the consumer exercises the right of withdrawal.
- Shop in Lapland shall pay any return costs for returning the claimed product.
18. Electronic marketing
All marketing aimed at consumers is designed in a clear and comprehensible way and is not deficient or misleading.
In order to send electronic marketing (e-mail) to consumers, an active prior consent is required, before Shop in Lapland sends advertising.
Consumer consent must be active, voluntary, express and informed:
- The consent must be actively performed by the consumer and can not be bound by inaction, for example by the approval box being filled in in advance.
- Shop in Lapland uses e-mail for marketing that concerns the products we have in our store and the activities we perform in our physical store.
- Shop in Lapland does not encourage or reward consumers for forwarding advertising or “tipping” other consumers about Shop in Lapland’s business.
Our E-mails can be identified as marketing even before the consumer has opened the message.
All forms of electronic advertising contain easy-to-understand guidance on how the consumer in a simple way and free of charge opposes future advertising. The consumer receives a confirmation that, for example, deregistration of newsletters has been completed.
All marketing is designed and presented in a way that makes it clear to the consumer that it is marketing.
If a specific campaign is only valid for a limited time, this is clear.
The owner of Shop in Lapland is basically responsible for the marketing on Shop in Lapland's website.
19. Transfer of personal data
Shop in Lapland handles the transfer of personal data in such a way that it is impossible or highly unlikely for outsiders to take part in it.
20. Handling of personal data
PRIVACY POLICY
When you visit ShopinLapland.com, we collect information about all visits to our website. We use this information to improve your user experience and to support our marketing.
Here you can read about what information we collect, how we process this information, what we do with it, who has access to it and how you can contact us regarding our privacy policy.
Collection of customers' personal data on ShopinLapland.com takes place within the framework of current legislation and the EU General Data Protection Regulation (GDPR).
To create a better experience for you, we use various analysis tools such as Google Analytics, which helps us collect statistics on how ShopinLapland.com is used.
ShopinLapland.com collects information from users through four sources.
- By visiting our website For example, country, visited pages, categories and products you looked at, interaction / clicks and searches.
- Through purchase, e.g. demographic information, email address, payment information, goods, order amount, discount level, brands and frequency. Also sent transaction emails, e.g. confirmation of order, delivery or refund.
- By users who provide information about themselves.
The purpose of collecting data serves different areas:
- Obligations. To fulfill our obligations to you as a customer or user of our service - such as purchase, invoicing and customer service.
- Customer service. To be able to handle customer service via email, social media or phone. To answer questions regarding your order or previous orders, correct errors and guide you as a customer.
- Marketing. To show inspiration, product offers and personal recommendations via web, email and third-party advertising.
- Customer experience. To enhance the customer experience of interacting with ShopinLapland, such as personalizing your experience at ShopinLapland.com, developing new features, services and products. This also includes administering, protecting, operating and maintaining our website, administering and securing systems, complying with aggregate statistics on usage and purchases on the website and to improve knowledge of our customers' preferences.
- Fraud and risk. To prevent fraud and make risk assessment.
- Legislation. To comply with current legislation.
