Privacy Policy (CA)

This privacy statement was last changed on 23 August, 2024, last checked on 23 August, 2024, and applies to citizens and legal permanent residents of Canada.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.shopinlapland.com/en. We recommend that you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 To support services or products that a customer wants to buy or has purchased

The following categories of data are collected

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

Retention period

We retain this data until the service is terminated.

1.2 Deliveries

The following categories of data are collected

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • A telephone number

Retention period

We retain this data until the service is terminated.

1.3 Registering an account

The following categories of data are collected

  • An email address

Retention period

We retain this data until the service is terminated.

1.4 Newsletters

The following categories of data are collected

  • An email address

Retention period

We retain this data until the service is terminated.

1.5 To be able to offer personalized products and services

The following categories of data are collected

  • A first and last name
  • A home or other physical address, including street name and name of a city or town

Retention period

We retain this data until the service is terminated.

1.6 Contact – Through phone, mail, email and/or web forms

The following categories of data are collected

  • A telephone number
  • An email address

Retention period

We retain this data until the service is terminated.

2. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organization is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

3. How we respond to Do Not Track signals & Global Privacy Control

Our website does not respond to and does not support the Do Not Track (DNT) header request field.

4. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our website Cookie Policy (CA) webpage. 

We have concluded a data processing agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third party websites

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us using the information below.

8.1 You have the following rights with respect to your personal data

  1. You may submit a request for access to the data we process about you.
  2. You may request an overview, in a commonly used format, of the data we process about you.
  3. You may request correction or deletion of the data if it is incorrect or not or no longer relevant. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
  4. You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. You will be informed of the implications of such withdrawal.
  5. You have the right to address a challenge concerning non-compliance with PIPEDA to our organization and, if the issue is not resolved, to the Office of the Privacy Commissioner of Canada.
  6. We shall give access to personal information in an alternative format to an individual with a sensory disability who has a right of access to personal information under PIPEDA and who requests that it be transmitted in the alternative format if (a) a version of the information already exists in that format; or (b) its conversion into that format is reasonable and necessary in order for the individual to be able to exercise rights.

9. Children

Our website is not designed to attract children and it is not our intention to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

10. Contact details

Shop in Lapland C&G AB
Stationsgatan 10,
SE-961 61 Boden
Sweden
Website: https://www.shopinlapland.com/en
Email: info@shopinlapland.com

11. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

×

We have appointed a contact person for the organization's policies and practices and to whom complaints or inquiries can be forwarded:
Gunilla Burman
info@shopinlapland.com

Annex

Google Analytics for WooCommerce

By using this extension, you can store personal data or share data with an external service. Read more about what data is collected by Google and what you might want to include in your privacy policy.

#privacy-settings-accordion-block-woocommerce-google-analytics-integration .privacy-settings-accordion-actions { display: none }

Stripe

By using this add-on, you can store personal data or share data with an external service. Read more about how this works, including what you might want to include in your privacy policy.

Klarna Payments for WooCommerce

When you place an order in the store with Klarna Payments as the selected payment method, information about your order (name, price, quantity, SKU) is sent to Klarna together with your delivery and billing address. Klarna responds with a unique transaction ID. This ID is then saved together with your order in WooCommerce for future reference.

WooCommerce

This sample language covers the basics of what personal data your store collects, stores and shares, and who can access that data. Depending on which settings are enabled and which other extensions are used, the specific information shared by your store varies. We recommend consulting an attorney when deciding what information should be covered and described in your privacy policy.

We collect information about you during the checkout process in our store.

What we collect and store

While you visit our website, we will track:

  • Products you've viewed: we use this to, for example, show you products you've recently viewed.
  • Location information, IP address and browser type: we use this for purposes such as VAT calculation and shipping costs
  • Delivery address: we ask you to enter this so that we can, for example, calculate shipping before you order, and send you the order!

We also use cookies to keep track of the contents of the shopping cart while you use our website.

Note: you may need to describe your cookie policy in more detail, and link to that section here.

When you purchase from us, we ask you to provide us with information that includes your name, billing address, shipping address, email address, phone number, credit card/payment information, and optional account information such as username and password. We use this information for purposes such as:

  • Send you information about your account and your order
  • Answer your questions, including returns and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with legal requirements we have, such as VAT calculation
  • Improve our store offers
  • Send you marketing communications, if you choose to receive them

If you create an account, we will store your name, address, email address and phone number, which will be used to fill in your details at checkout for future orders.

In general, we only store information about you for as long as we need the information for the purposes for which we collect and use it, and as long as we are not legally required to store it. For example, we will store order information for the applicable time period for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We also store comments or reviews, if you leave them.

Who in our team has access

Members of our team have access to the information you give us. For example, both admins and store owners have access to:

  • Order information such as what was bought, when it was bought and where it should be sent, as well
  • Customer information such as your name, email address and billing and delivery information.

Our team has access to this information to fulfill orders, process refunds and provide support.

What we share with others

In this section, you should list who you share data with and for what purpose. This may include, but not be limited to, analytics, marketing, payment solutions, shipping companies, and third-party embeddings.

We share information with third parties that help us fulfill orders and store services for you, such as —

Payments

In this subsection, you should list which third-party payment processors you use to accept payments in your store, as they likely handle customer data. We've included PayPal as an example, but you should remove this if you don't use PayPal.

We accept payments through PayPal. When we process payments, some of your information will be sent to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

See PayPal Privacy Policy for more details.

MailPoet

MailPoet newsletter and email

If you subscribe to our newsletter or if you are a member of our website (you can log in) or if you have purchased something on our website, there is a good chance that you will receive emails from us.

We only send you e-mails that you have chosen to receive, or that relate to the services we provide to you.

To send you e-mail, we use the name and e-mail address you give us. To prevent abuse of the system, our website also logs the IP address you used when you signed up for the service.

This website may send email via MailPoet's distribution service. The service enables us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside of this website except for the email address.

Below is a list of cookies that may be generated by MailPoet (note that some cookies are only used if WooCommerce is installed and activated):

Name of cookie: mailpoet_page_view
Cookie validity period: 3,650 days.
Cookie description: The purpose of this cookie is to track when a subscriber last visited a page on the website.

Name of cookie: mailpoet_revenue_tracking
Cookie validity period: 14 days.
Description of cookie: The purpose of this cookie is to track newsletters sent from your website that acquire clicks and subsequent purchases in your WooCommerce store.

Name of cookie: mailpoet_subscriber
Cookie validity period: 3,650 days.
Cookie description: The purpose of this cookie is to track subscriber engagement. It is used when the user logs in, registers via a form, confirms his subscription to a newsletter or orders in WooCommerce.
Note: User must have opted in to subscribe and be a confirmed subscriber.

Name of cookie: popup_form_dismissed_{$formId}
Cookie validity period: the expiry date varies and can be set separately for each form.
Cookie description: This cookie is used to track whether a user has previously closed a certain form, so that it is not displayed again as long as this cookie is still valid. Can be used for forms of the "popup", "slide in" or "fixed field" types.